E-Commerce Solutions for Bands – Episode 7 of The Music Biz Weekly Podcast

The Music Biz Weekly PodcastWelcome to episode seven of The Music Biz Weekly, a weekly podcast co-hosted by Michael Brandvold and Brian Thompson.

Each week Michael and Brian will discuss the latest events in the music business and music marketing events and techniques.

This week’s episode, April 29, 2011 – E-Commerce Solutions for Bands

Download The Music Biz Weekly Podcast from iTunes.

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Tune in every week for the latest discussions and comments on the music business

Be sure to follow both Michael and Brian on Twitter for updates on each week’s podcast.

About Michael Brandvold:

Michael Brandvold is a freelance music industry consultant based in Northern California. Having launched Michael Brandvold Marketing to leverage his years of experience to provide direction to large and small clients in the areas of online & social marketing as well as e-commerce and customer acquisition and retention.

Gene Simmons of KISS first tapped Michael’s skills as a pioneering online marketing strategist to launch and manage all aspects of Kissonline.com’s multi-million dollar enterprise, including their ground-breaking VIP ticket program.

Michael has also managed the online efforts for Motley Crüe, Rod Stewart, Madonna, Ozzy Osbourne, Madonna and Britney Spears to name only a few.

About Brian Thompson:

Brian Thompson, Managing Partner for Thorny Bleeder Records, is a Vancouver based music industry entrepreneur, record label owner, artist manager, marketing consultant, radio promoter, publicist, web designer, blogger, and industry speaker.

Formerly the corporate head of music buying and marketing for a large national music retail chain, Brian has since moved on to become a well respected voice on the convergence of artist development, music marketing, social media, and technology.

Return Engagement with Live From Music City – How To Market Like A Rock Star

Live From Music CityAfter my guest appearance on Live From Music City a couple weeks ago I was asked to return for a special four week series, called “How To Market Like A Rock Star!”

Topics that will be covered over the next four weeks include:

  • Facebook
  • Twitter
  • E commerce
  • Email
  • Content Strategies; including blogging
  • Your own official website – why you need one and what you need

Join my every Tuesday for the next four weeks, 9pm ET, 6pm PT.

Call in number to speak with the host: (917) 889-3829

“Live From Music City” welcomes entertainment/music industry marketing consultant Michael Brandvold (http://www.michaelbrandvold.com) in a four-week series, “How To Market Like A Rock Star!” Following Michael Brandvold will be special guest artist, internationally renowned guitar virtuoso Eric Mantel (www.ericmantel.com) to discuss his career in the music industry.

For more information visit: Live From Music City with Michael Brandvold Eric Mantel 04/19 by Live From Music City | Blog Talk Radio.

eCommerce Site Launching Checklist

E-Commerce Visa (Test tamron 17-50 2.8)photo © 2008 Giuseppe Leto Barone | more info (via: Wylio)I can’t tell you enough how important this list is. Take my word for it, this comes from experience being involved at a company in the past that seemed to care little about doing this. I promise you, if you do not run through a checklist you will be spending many frantic hours after launch putting out fires and dealing with upset clients.

I want to add you should run through a list like this for any site upgrade or feature roll-out. And with every new launch, upgrade, enhancement add new items to your checklist.

You can never do enough testing when launching a new website. Then again, you do need to launch the website, so you can’t test forever! Follow this simple checklist before you launch your new eCommerce website, and save yourself from silly mistakes!

* Have the home page SEO fields been updated?

* Is Modrewrite setup?

* Has the favorite icon been created?

* Has a new newsletter template been designed?  – Has a post launched meeting been scheduled with team?  – Have homepage Alt tags been updated?

* Is the print this page template working?  – Has the error 404 page been designed?

* Have old urls been mapped to new ones?  – Has sample data been deleted – accounts, orders, products, news, etc?

* Have gift certificates, promo codes and affiliate been checked/migrated?  – Has your shipping zip code and state setup in shipping settings?

* Has a Robots.txt file has been created?

* Have PPC links been updated?  – Have all the site email templates been updated?

* Has a data verification process been implemented (missing product images, prices, sku’s, etc…)

* Are nameservers ready to be switched over to new host?

* Has your old website been backed up?  – Has a social sharing button like AddtoAny.com been added to the site?

* Has the Facebook/Twitter buttons been added to the site (home, product, category, and content pages)?

* Make sure: taxes, locations, promotions, gift certificates, etc.. have been verified.

Make sure to test your browsers in all the various popular internet browsers and operating systems. Subscribe to a third party service that specializes in multi-variant testing on various platforms.

Review “Waterfall Graphs”. These performance graphs provide helpful details about the loading speed of each element of your website. These graphs should be carefully reviewed and design/programming updates should be made to help reduce loading time, so the site loads quickly for your users/customers.

Finally, gather feedback from independent third party website users. These users should have no affiliation to your company. You can find testers at websites like usertesting.com.

You may have many processes in place to reduce software quirks and errors, but it is difficult to test every possible scenario. Software giants such as Google and Microsoft encounter the same challenges as all websites: software is inherently quirky. Do your best to test your website through various stages to ensure 100% usability. However, be aware that there are likely going to be some quirks here and there, and that you need a company that will support their product, and get these quirks resolved in a timely manner.

Additionally, custom functionality usually encounters more quirks, as your team will be developing the features from scratch. Remember to be patient, and try to get time quotes and detailed specifications for all custom features before you begin them.

As a business owner, it is challenging to think of every possible customer-case scenario. When the website goes into live production, you may receive feedback from your customers that might be important for you to implement in your new site. Make sure to budget for extra hours after the website launched to make programming/design updates based upon your customers feedback!

via eCommerce Site Launching Checklist | Practical eCommerce.

Blog Topic Ideas for Your eCommerce Website

Shopping CartI have spent many years managing e-commerce sites selling products of various types; from apparel, cds, dvds and tickets to fan club subscriptions and video on demand. It is always challenging to make your product sound exciting and interesting when you discuss it in a social environment. What can you say about a t-shirt in a blog post? First thing, don’t just talk about the actual product and how you should be buying the product. Users do not want to just hear about sell, sell, sell. You will create a much deeper and longer relationship if you talk about information that will help them. Talk about the entire product category or industry. Provide details into how products are made. Customers love tips and lists.

Read this great article for more discussion on what you can talk about when you blog.

For the majority of eCommerce stores a consistent problem is getting visitors to their website. Blogging helps alleviate this problem while driving qualified traffic to your website. Search engines and human readers alike put priority on fresh content and blogging makes it easier to get your eCommerce shop involved in conversations happening around your industry. Besides blogging’s effectiveness in pulling in potential consumers companies that blog accumulate 55% more traffic than companies that don’t blog.ecommerce-blogging

Still, there are few things you need to know to write effective blog articles that attract the right audience, build a following and community, and most importantly gives you the opportunity to put your products in front of potential consumers.

eCommerce Blog Topics

First and foremost, you should NOT always be writing about your products specifically. Instead, blog about general products within an industry. For example, if you sell Canon HD Cameras don’t write specifically about why consumers should purchase Canon HD Cameras from you. Write about HD camera’s in general in ways that your audience will find interesting and helpful. Consider writing about the general industry of photography and videography. People do not know your specific product offerings yet and are not searching explicitly for it. They ARE searching for general information on products, answers to questions they have as well as ways to excel at the professions or hobbies.

Think about the problem your product solves or the desire it satisfies. Your blog posts need to show immediate value to your audience to effectively reach them.

* What did you teach them about the product?

* What did they learn or take away from the blog post?

* What was the unique insight you provided to them?

The answers to these questions should be clear before you begin to write the article. Still, don’t over think your blogs content. As an expert in the industry the knowledge you have that you consider elementary or well-known could be unfamiliar yet extremely valuable to your target market.

How Products Are Used

Not every product is self-explanatory or equipped with clear instructions. There may be a number of ways that a product can be used, while the majority of product owners only use it for its basic functions. Open up their eyes to all that it can do.

A few examples include:

* Teach them how they can be more efficient and effective using the product.

* Explain all of the uses of the product to people that have never owned one.

* Describe features you believe not everyone is taking advantage of.

Giving your audience insight and knowledge they didn’t have before reading the article is going position yourself as a thought leader in the industry. In order to later sell your products to this audience you need to gain their trust and respect, especially if they are comparison shopping.

News About the General Product and Industry

If some news occurs around a product or industry, you want to be the first to break it. Share your opinion on new features or enhancements that are affecting the products you sell or distribute. For example, if you sell running shoes and new technology is arriving that is going help reduce stress on runner’s feet and shins then blog about it. Add your opinion and shape the conversation in your favor. You’re probably already aware of any news surrounding the industry and sharing this news while adding your unique insight will be extremely helpful for your readers.

You can also take advantage of spikes in searches around this news by writing about the news and properly optimizing your blog post. These spikes are a great opportunity to generate jumps in traffic by simply discussing hot topics in the industry. For example, all eCommerce companies should have blogged about Cyber Monday the days leading up to online shopping’s version of Black Friday to bring in qualified traffic searching for information about the day.

Promotions and Giveaways

If you have the opportunity to do any sort of promotion or giveaway from your website make sure you blog about it. This post should once again focus on how the target audience could benefit from entering the promotion or giveaway, not just about your eCommerce store or the products. People enjoy contests and free opportunities and these posts can attract a lot of eyeballs and inevitably visitors. Discuss the promotion making sure to consistently explain the value of the promotion in terms of what potential consumers have to gain.

As you begin to regularly blog you should analyze which articles generate the most traffic, comments and inbound links to your website to help determine what interest your audience most. This type of information is critical to making the most out of your blogging efforts.

What other subjects can eCommerce websites cover in their blog to bring in qualified traffic to their website? Please leave your thoughts in the comments section below.

via Successful Blogging Topics for eCommerce Websites.

What is Your Ecommerce & Personal Website Backup Strategy

Nobody likes dealing with backups, but there will come a time when you will need them to save your butt. Regardless if the backup is for personal or business think about your backup strategy now, before your site goes down and you lose valuable data. I can tell you from first-hand experience that downtime at work will cost you money now and business in the future. And, from a personal side, you don’t want that terrible feeling of panic when a drive goes down and you think you just lost all of your personal photos.

Here is my personal tip: Even if you are making backups, take the time to test a restore to ensure that you really are making a backup and you can retrieve the data.

Your website is most likely up 99.9% of the time, and you don’t have too many conversations with your hosting support team. That is, if your site is online and operating as it should. Where you start spending a lot of time writing emails and making phone calls is when your web site goes down due to a server outage, hardware failure, data center contingency, or myriad of other reasons.

When this type of event happens, you should already have a very well defined backup strategy to restore any lost or unrecoverable business assets. That means your; customers, orders, products, images and nearly every other bit of information housed within your website.

It’s much better to be overly cautious and have the ability to restore your assets than be overly naïve and lose every hard earned customer you’ve acquired over the years.

Continue reading via Ecommerce Website Backup Strategy | Practical eCommerce.