{"id":5048,"date":"2011-09-27T11:21:54","date_gmt":"2011-09-27T18:21:54","guid":{"rendered":"http:\/\/michaelbrandvold.com\/blog\/?p=5048"},"modified":"2015-09-30T18:56:38","modified_gmt":"2015-09-30T18:56:38","slug":"bob-cramer-chairman-and-ceo-of-nimbit-to-join-the-music-biz-weekly-podcast-this-week","status":"publish","type":"post","link":"https:\/\/michaelbrandvold.com\/blog\/2011\/09\/bob-cramer-chairman-and-ceo-of-nimbit-to-join-the-music-biz-weekly-podcast-this-week\/","title":{"rendered":"Bob Cramer, Chairman and CEO of Nimbit to Join The Music Biz Weekly Podcast this Week."},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-5049\" title=\"Facebook_MyStore_collage\" src=\"http:\/\/www.michaelbrandvold.com\/blog\/wp-content\/uploads\/2011\/09\/Facebook_MyStore_collage-300x214.png\" alt=\"Nimbit MyStore\" width=\"300\" height=\"214\" \/>A few weeks ago <a title=\"Nimbit Fails in Using Twitter for Customer Interaction\" href=\"http:\/\/www.michaelbrandvold.com\/blog\/2011\/08\/nimbit-fails-in-using-twitter-for-customer-interaction\/\">I wrote about some customer service issues I had with Nimbit<\/a>. I am happy to report that immediately after writing the article Bob Cramer the Chairman and CEO of Nimbit reached out to me with great concern about the problem. I met with Bob a couple weeks ago at the SF Musictech Summit and I am happy to pass along this update from Nimbit on the problem.<\/p>\n<blockquote><p>After you pointed this issue out, we identified how automatic tweeting from our support ticketing service, was causing more confusion than benefit.<\/p>\n<p>We changed our process so that now when\u00a0someone tweets @nimbitsupport, that issue is still captured and tracked with our ticketing system, but there will be no auto response made.<\/p>\n<p>Any responses we send out will be personally coming from a member of our support team. Once a ticket is created, our support team gets the ticket issued to them, on both on their computer and smartphone, and is deal with promptly.<\/p><\/blockquote>\n<p>I would also love to announce that Bob Cramer from Nimbit will be the next <a title=\"The Music Biz Weekly Podcast with Michael Brandvold and Brian Thompson\" href=\"http:\/\/www.michaelbrandvold.com\/blog\/marketing-posts\/the-music-biz-weekly-podcast-with-michael-brandvold-and-brian-thompson\/\">special guest on The Music Biz Weekly podcast, this Friday, September 30th<\/a>. In addition to discussing the earlier customer service issues, Bob is going to talk about the <a title=\"Nimbit Launches MyStore\" href=\"http:\/\/www.nimbit.com\/nimbit-launches-fan-commerce-store-for-facebook\/\" target=\"_blank\">brand new fan commerce store for Facebook, MyStore<\/a>. MyStore is a new way to sell music, merchandise, and etickets directly from a band\/musician, fan club, or record label\u2019s Facebook Page. The new MyStore for Facebook is available to users of any Nimbit plan.<\/p>\n<p><strong>MyStore for Facebook Features:<\/strong><\/p>\n<ul>\n<li>Have a store on your Facebook Page in minutes: <strong>free sign-up &amp; fast set-up<\/strong><\/li>\n<li><strong>Promote &amp; sell directly within Facebook<\/strong> without sending fans to external websites<\/li>\n<li><strong>Sell digital music, CDs, merch, and etickets<\/strong> for shows<\/li>\n<li><strong>Flexible pricing:<\/strong> items can be set to a fixed price, name-your-price, or free to build your fanbase<\/li>\n<li><strong>Social sharing:<\/strong> fans can easily share products on Facebook, Twitter or email<\/li>\n<li>Sharing music on Facebook embeds the <strong>new Nimbit Player<\/strong> on friends\u2019 News Feeds<\/li>\n<li><strong>Fan comments\/reviews<\/strong> made on MyStore appear throughout all your Nimbit storefronts as well as post to your fans\u2019 Facebook walls.<\/li>\n<li><strong>Facebook-optimized layout<\/strong> with carousel for product browsing<\/li>\n<li>Product images and info enlarge for detailed viewing<\/li>\n<li>Streamlined cart, checkout, and personal receipts<\/li>\n<li>HTML5-based for <strong>faster performance &amp; iOS (iPhone \/ iPad) support<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>A few weeks ago I wrote about some customer service issues I had with Nimbit. I am happy to report that immediately after writing the article Bob Cramer the Chairman and CEO of Nimbit reached out to me with great concern about the problem. I met with Bob a couple weeks ago at the SF [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[28,769,12],"tags":[1113,151,187,768,1114,211,346,1115],"class_list":["post-5048","post","type-post","status-publish","format-standard","hentry","category-marketing","category-music-biz-weekly-podcast","category-music-marketing-2","tag-bob-cramer","tag-commerce","tag-facebook","tag-music-biz-weekly","tag-mystore","tag-nimbit","tag-podcast","tag-special-guest"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/posts\/5048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/comments?post=5048"}],"version-history":[{"count":1,"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/posts\/5048\/revisions"}],"predecessor-version":[{"id":11607,"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/posts\/5048\/revisions\/11607"}],"wp:attachment":[{"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/media?parent=5048"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/categories?post=5048"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/michaelbrandvold.com\/blog\/wp-json\/wp\/v2\/tags?post=5048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}