Say thank youIt’s the little things you do online that can have the biggest impact on your fans. The little things can often be the easiest for you to also accomplish. All you have to do is use the name of a fan in a post and say thank you. Three words… Thank You Sarah! Three little words, something your mom probably taught you to do when you were a child.

Say those simple words and you can get a response (this is a real reply my client Andy Gibson received) like this back from the fan, “OMG. You DO know my name! 🙂 that is the first you used my name in a tweet!! I could cry!! Its the little things… ;)”

That is a fan for life. All you did was mention their name. Try it… see what happens.